Appointments

Appointment Times

Appointments generally take place between 9.30am and 12.30pm in the morning and between 3.30pm and 6.30pm in the afternoon. We offer a late evening surgery from 5.00pm to 8.00pm on Tuesday. The surgery is closed on Wednesday afternoon and at weekends.

Types of appointment

Routine appointments

Normal consultations to see a doctor, nurse or health care assistant. Generally booked in advance. (More information below)

Same day appointments (Walk-In Clinic)

Short consultations only available by coming to the Walk-In Clinic. (More information below)

Telephone appointments

The receptionist will arrange a time for the doctor or nurse to ring you back to discuss your problem over the telephone.

Urgent Appointments

If you require an urgent appointment at other times we will do our best to fit you in around the existing booked surgeries.

Other information about appointments

Routine appointments

Routine appointments to see a doctor or nurse can generally be booked up to a month in advance. Appointment slots for a specific doctor on a specific day are gradually released over the preceding month so, if you want to see a specific doctor on a specific day, you might be advised to ring back later in the month when more of the appointment slots have been released. Please try and book to see the same doctor for the same problem.

To make an appointment please ring reception on 020 7482 9280 (see opening hours on cover of this leaflet). You can also book some appointments online via the practice website.

Walk-In Clinic

The Walk-In Clinic is for patients who have a problem that has arisen acutely (over a short period of time) and that needs to be seen before the next routine appointment is available.

If you wish to to be seen, you must come to the surgery between 9am and 11am that morning. Please note that although the surgery opens at 9.00am the clinic starts at 9.30am. Appointments are given out on a first-come-first-served basis and cannot be arranged over the phone. Receptionists will tell you how many ‘walk-in’ patients are already waiting to be seen.

The doctor will deal with one problem only. If you think the doctor can deal with your problem over the telephone, please let the receptionist know so that your appointment can be booked as a telephone consultation.

If there is a long wait in the walk-in clinic it can sometimes look as if other patients arrive and appear to ‘jump the queue’. This is because they have booked routine appointments with other doctors.

Choosing a practitioner

When booking routine appointments patients can book with the practitioner of their choice. Where patients choose to attend the Walk-In Clinic the doctor on duty that day is the only one available.