The GP Patient’s Charter

You and You General Practice

This guide is a way for you to understand what you can expect from us and how you can get the most from your NHS. It explains how we can work together as a team and by you understanding our services it helps us to help you. 

It contains lots of helpful information including:

• What happens when you contact us to request an appointment
• Who might be able to help you at the Practice
• Where to find and how to use online services
• The best way to get help when the Practice is closed
• How to provide feedback or raise concerns.  

For more information please see the full NHS document here.