How to Book an Appointment

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first, or visit our self-care pages.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Requesting Nurse appointments

Please call reception for smears, immunisation, dressings, contraception, HRT review, travel clinic, postnatal checks, asthma and COPD Reviews.

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Requesting Doctor appointments

When you speak to reception about a routine appointment please let them know if you would rather have a telephone or a face to face appointment.


Alternatively, you may want to consider using our online consultation tool eConsult. The system will ask you questions which help us to gather information about your concerns ahead of any consultation. We use this information to ensure that you are directed to the right person if a consultation is needed or your query is resolved quickly if no consultation is needed. You can also use this system to make an administrative query.

Ways to book:

  1. Contact us online
  2. Download the NHS App
  3. Telephone: 020 7482 9280

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Urgent (same day)

I have an URGENT health concern requiring on the day attention

If you need to speak to a doctor urgently on the day please telephone the surgery before 11am on 020 7482 9280. The duty doctor clinic is run every day for emegency and acure problems and appointments for this are only bookable on the day.

All requests for same day appointments will be passed to the duty doctor. They will discuss your medical problem with you over the telephone. If they are unable to resolve your problem over the telephone then they will book you a face-to-face appointment for you.

Requests for a call back from the duty doctor or a home visit need to be made before 11am.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Urgent request or Struggling with Online Consultation?

If you are unable to use Online Consultation or wish to contact the surgery urgently during working hours then please call reception on 020 7482 9280 who will support you to access care.

Appointments Lengths

Please try and help us to keep to time by being aware of the length of your appointment. We do our best to run to time but we also do our best to listen carefully to our patients and deal with their problems safely and effectively. This inevitably means that, on occasion, we end up running late.

Routine appointments last 12 minutes. This is longer than the national average of 10 minutes. Even so, it is often difficult to fit everything that needs to be done into that time.

Please book two single appointments and spread the issues across these. Patients trying to cram too much into a single appointment is the main reason you may be seen late.

Doctors new to the practice and doctors in GP training programmes are given longer appointments until they are familiar with the practice.

Prescription requests

You do not usually need an appointment to request a repeat prescription. Please see our prescriptions page for more information.